In this conversation, I shared some insights on how trust is a key component of sustained success for any product or business. I also outlined some ways to build trust on your product.

We learned a couple of interesting ideas and insights while rebuilding the onboarding flow for merchants on our enterprise dashboard. I shared some of these learnings with TechBuild Africa.

Documentation is an essential part of the scaling process — it serves as a valuable resource for future reference, making sure that the product can be maintained and improved over time. I shared my insights on how design documentation was pivotal in the growth of the design team.